Standard delivery within 2-5 working days (UK) - Complimentary on orders over £50.
£3.95 on orders under £50. Orders will be despatched by our courier, a signature is required.
Outer Hebrides may take longer than 4 days.
Please note, we do not despatch or deliver at weekends or public holidays and are unable to deliver to PO Boxes or Self-storage Units
Special Event Delivery
To make that event extra special please contact our Customer Services and we will work with you or your event partner to achieve the schedule required. We recommend the earliest engagement when product request is greater than £100.
Returns Procedure
Please notify us of your intent to return within 14 days of receiving your item. Ensure the product is returned to us within 30 days of receipt for a full refund.
Once we have received your cancellation notification, we will arrange to have the Products collected by a nominated carrier and delivered to us. You will have to bear the costs of collection, which are set out in the “UK Delivery” and “International Delivery” sections below. We may deduct this charge from any refund that we give to you.
If the value of the Products has been reduced by any amount as a result of your handling of them (beyond what is necessary to establish the nature, characteristics and functioning of the Products), we may recover that amount from you. We may deduct this amount from any refund that we give to you.
Before collection, we ask that you: re-package the Product(s) in their original boxes along with the dispatch note or order acknowledgement) stating the reason for the return. In the case of a defective product, please provide a full description of the fault; wrap the package securely; and label the package(s) with your Sage Pay reference number and collection reference number that will be supplied to you by the customer service representative. There is no need to address the parcel.
Please note that your right to cancel does not depend on complying with these requests but complying will assist us in ensuring that your refund is processed promptly.
